CV

SUMMARY OF QUALIFICATIONS
•    Experienced library tech who’s passionate about quality service and support.
•    Providing clear, concise, friendly and fun email support for both technical
and nontechnical users.
•    Obsessed with social media, usability, the smell of books, and yarn.

PROFESSIONAL EXPERIENCE
Bresette + Company, Inc., Portsmouth, NH
User Support, Content Management, SEO (Contractual) January 2009-present.
Manage all support inquiries coming into support@bresette.com.
•    Provide ongoing content management support to existing Web clients.
•    Create and send email-marketing materials with Campaign Monitor.
•    Lead SEO research and reporting projects for Google AdSense clients.
Note:  3000k, Inc. was acquired by Bresette + Company in mid-2008.  This position is a continuation of my work at 3000k.

[June 2008-January 2009: Maternity Leave]

Central MA Regional Library System, Shrewsbury, MA
Web 2.0 Librarian (Contractual);  March-June 2008.
Worked with CMRLS member libraries to discuss goals for social networking and select appropriate applications for the Spring ’08 Social Networking Six-Pack project.
•    Helped library staff set up applications and link them to their Web sites.
•    Helped staff to develop marking plans, and maintain and update applications during the length of the contract.
•    Ensured staffers were comfortable managing applications independently, and helped librarians evaluate the success of their projects.

3000k, Inc., Worcester, MA
User Support, Content Management, SEO  Dec. 2007-March 2008.
Provided ongoing content management support to existing Web clients.  Led SEO research and reporting projects for Google Adsense clients.  Supported web clients via email and telephone.

Shrewsbury Public Library, Shrewsbury, MA
Electronic Resources Librarian;  February 2006-March 2007.
Served as technical lead for a busy suburban public library.
•    Provided technical support and training to library staff and patrons, including ongoing technology workshops on a variety of topics.
•    Maintained computers and local network
•    Supported proprietary library applications.
•    Created and distributed the quarterly newsletter sent to all Town residents.
•    Advocated for and created a new Graphic Novels collection for the library.

Northborough Free Library, Northborough, MA
Reference Assistant; August 2004- February 2006.
Provided daily reference service to patrons of all ages using print and online sources.  Coordinated interlibrary loan service; Check-in and cataloguing of books and serials; Performed basic computer maintenance; Assisted YA Librarian with programming; Maintained library web page.

Educational Technology Services, Smith College, Northampton, MA;
Web/Graphics Consultant; May 2001-August 2003.
Provided web/graphic design support in a specialized computer lab setting.  Assisted students, staff, and faculty in web page and print media creation, as well as solving more general technical support issues.

EDUCATION/ SKILLS
Smith College Northampton, MA.
B.A. May 2003.

Major: Philosophy
Minor: Afro-American Studies

Computer Skills:
Systems: Windows XP/Vista, Mac OS X.
Programming: XHTML/HTML, CSS, PHP and JavaScript.
Software: MS Office, Adobe Creative Suite, BBEdit, Transmit, Wordpress, Joomla.
Language Skills:  Familiarity with French and Spanish.

LEADERSHIP / COMMUNITY
Friends of the Jacob Edwards Library, Secretary,  2009-present.
Record meeting minutes, help plan fundraisers & support library programming.
Jacob Edwards Library knitters, Southbridge, MA.  2008-present.
Knit every Tuesday morning, providing pattern support & other general knitting help for fellow knitters.
Peer Sexuality Educator, Smith College, 2002-2003.
Planned and facilitated workshops for high school and college students. Conducted peer outreach. Attended extensive training sessions about HIV/AIDS, STDs, safer sex, and birth control.
House President, Smith College, 2001-2002.
Managed affairs of a house of 73 students and served as a liaison between students and administration.
Head of New Students, Smith College, 2000-2001.
Helped incoming first-years and transfer students adjust to the college environment.

References available upon request!