CV
SUMMARY OF QUALIFICATIONS
• Experienced library technology specialist, passionate about quality service and support
• Provides clear, concise, friendly email support for both technical and nontechnical users
• Obsessed with social media, usability, the smell of books, and yarn
ONGOING FREELANCE WORK
Southborough Public Library, Southborough MA
Wordpress Development and Maintenance, ongoing staff training, October 2009-Present
John Lewis Lights
Independent Artisan, Southbridge, MA
Wordpress Development, Graphic Design, Etsy integration, multimedia December 2009-Present
Nancy Hunter Denney
nationally recognized keynote speaker, author, leadership trainer and educator
Web content maintenance, March 2009-Present
PROFESSIONAL EXPERIENCE
Bresette + Company, Inc., Portsmouth, NH
User Support, Content Management, SEO (Contractual) January-May 2009
Managed all support inquiries coming in to support@bresette.com.
• Provided ongoing content management support to existing Web clients.
• Created and sent email marketing materials with Campaign Monitor.
• Led SEO research and reporting projects for Google AdSense clients.
Note: 3000k, Inc. was acquired by Bresette + Company in mid-2008. This position is a continuation of my work at 3000k.
Central MA Regional Library System, Shrewsbury, MA
Web 2.0 Librarian (Contractual); March-June 2008.
Worked with twelve CMRLS member libraries to discuss goals for social networking and select appropriate applications for the Spring 2008 Social Networking Six-Pack project.
• Empowered library staff to set up applications and link them to their Web sites
• Assisted staff in developing social media marketing plans
• Enabled librarians to evaluate the success of their projects
3000k, Inc., Worcester, MA
User Support, Content Management, SEO Dec. 2007-March 2008.
Ongoing content management support to existing Web clients. Led SEO research and reporting projects for Google AdSense clients. Produced and distributed email marketing with Campaign Monitor.
Shrewsbury Public Library, Shrewsbury, MA
Electronic Resources Librarian; February 2006-March 2007.
Served as technical lead for a busy suburban public library.
• Provided technical support and training to library staff and patrons, including ongoing technology workshops on a variety of topics
• Maintained 35 computers and local network
• Supported proprietary library applications: Millennium ILS, Public Web Browser, Fortres
• Created and distributed the quarterly newsletter sent to all Town residents
• Advocated for and created a new Graphic Novels collection for the library
Northborough Free Library, Northborough, MA
Reference Assistant; August 2004- February 2006.
Provided daily reference service to patrons of all ages using print and online sources. Coordinated interlibrary loan service; Check-in and cataloguing of books and serials; Performed basic computer maintenance; Assisted YA Librarian with programming; Maintained library web page.
Educational Technology Services, Smith College, Northampton, MA
Web/Graphics Consultant; May 2001-August 2003.
Provided web/graphic design support in a specialized computer lab setting. Assisted students, staff, and faculty in web page and print media creation, as well as solving more general tech support issues.
EDUCATION / SKILLS
Smith College Northampton, MA.
B.A. May 2003.
Major: Philosophy
Minor: Afro-American Studies
Computer Skills:
Systems: Windows XP/Vista/7, Mac OS X/iOS 4
Programming: (X)HTML, CSS, PHP, MySQL and JavaScript. Currently studying HTML5.
Software: MS Office, Adobe Creative Suite, BBEdit, Transmit, WordPress, Millennium ILS.
Language Skills: Familiarity with French and Spanish. Currently studying American Sign Language.
LEADERSHIP / COMMUNITY
Friends of the Jacob Edwards Library, 2009-Present
Help plan fundraisers & support library programming.
Served 1 year term as Secretary May 2009-May 2010.
House President, Smith College, 2001-2002
Managed affairs of a house of 73 students and served as a liaison between students and administration.
Head of New Students, Smith College, 2000-2001
Helped incoming first-years and transfer students adjust to the college environment.
References available upon request!
